Have a question? Please browse our frequently asked questions to see if we already have the answer for you.
This policy lasts 7 days - if 7 days has lapsed we cannot offer a refund or an exchange.
REMEDY will accept returns if a product is deemed faulty due to postage or manufacturing, or incorrect item. For health and safety reasons we are unable to accept returns on any items.
REMEDY do not accept returns if you simply change your mind.
Products on sale or promo items are final sale and will not be accepted as a refund or exchange.
Unable to find what you are looking for? Please don’t hesitate to contact us xx
Are Remedy products safe to use during pregnancy?
We understand that many women seek alternatives to botanically rich products during pregnancy; however, to our knowledge there is no risk associated with using any Remedy formulation in the manner we prescribe during pregnancy.
Remedy is committed to providing accurate information, however, this information is not intended to replace advice from your qualified medical practitioner.
What security measures are employed on this website?
The security of our customers’ personal and credit card information is paramount to Remedy and we continue to invest in the development of robust security systems.
Our website is encrypted with Secure Sockets Layer (SSL) certificates, which creates a secure transaction area in which to enter your payment information. You can be sure that you have entered a secure area as your browser address will become https://www.skinremedy.com.au, and a small padlock symbol will appear in the bottom left of your screen.
We also have secure firewall systems and daily scanning in place, to ensure that any attempted intrusions are swiftly identified, and a biannual penetration security scan conducted by our security partners. We regularly engage with industry experts to seek the most up-to-date security advice, and are constantly seeking to improve upon our rigorous processes.